Help Center
WOI Mortal FAQ
Quick answers for common questions about accounts, downloads, Daily Zen, payments, security and server support.
Do I need a real email?
Yes. A real email is required for account confirmation, password recovery and sensitive security changes. If you use a fake email, support options are limited.
Which download should I use?
Use Direct ZIP Download first. It is the official woimortal.net mirror and is recommended for most players. Google Drive and Mega are fallback ZIP mirrors for players whose route to the direct server is slow.
How does Daily Zen work?
Daily Zen is claimed from the website account panel. The base reward is 400,000 Zen once per day. A confirmed linked alt can be claimed from the main account, and website 2FA can add a small bonus.
Can I play with an alt account?
Yes, but use the website linking system so the server can understand your main and alt relationship. Do not create hidden farming patterns that look like reward abuse.
Is 2FA required?
2FA is optional for normal website accounts, but it is strongly recommended. It protects your account and can improve Daily Zen rewards when active.
Where are credits handled?
Credits and payments are handled through the account panel. If a payment does not appear, contact staff with the payment method, date and transaction reference. Do not share full card details with anyone.
Why does antivirus warn me?
Custom game launchers can trigger false positives because they patch files and connect to custom servers. Download only from woimortal.net, verify checksums and never run files from unofficial mirrors.
Where do I get support?
Use Discord for fast help. Include your account name, character name, screenshots and the exact time of the problem. Never post passwords, recovery answers or payment secrets.
Before asking staff
Fast self-checks
Many support questions can be solved by checking the official guide pages first. Use the Installation Guide for client setup, Launcher Fixes for update problems, Daily Zen Guide for reward timers and Account Security Guide for recovery and 2FA questions.
If the guide does not solve the issue, send staff enough detail to reproduce the problem. Short messages without account name, character name, error text or server time usually take longer to resolve.
Useful links
Where to go next
The FAQ is a starting point, not the full documentation. New players should continue with the New Player Guide, returning players should read the Progression Guide, and anyone handling credits or trades should read the Account Security Guide before using high-value website features.
