Support Center

The fastest way to reach staff is through our Discord community. Include your account username and describe the issue clearly.

Use the Forgotten Password page first if you know your username, registered email and security answer. Staff cannot see or recover your old password.

For Stripe, PayPal or USDT issues, include the payment/order/session ID and approximate payment time. Never send card details, wallet private keys or passwords.

For stuck characters, missing rewards, rename/gender problems or other in-game issues, include the character name and screenshots if possible.

A good support request includes the account username, character name, exact error text, approximate server time, screenshots and the steps you already tried. This helps staff reproduce the issue instead of guessing.

Use the official woimortal.net website only. Staff can help verify account ownership, but you should never send your password, full payment card details or private authentication codes to anyone.

Simple questions are usually answered through Discord. Account recovery, payment reviews and technical investigations may take longer because staff must check logs and confirm ownership before making changes.

If the launcher does not update, the game does not start, or the extracted ZIP package cannot find Mortal_Installer.bin, include the folder path, Windows version, antivirus message and a screenshot of the error window.

For security, staff may ask for proof that you control the account email or can answer recovery questions. This protects players from social engineering and prevents account ownership mistakes.