Refund Policy

Payments made through the website support the server and may grant website-bound credits or digital services as a thank-you reward.

Credits are normally delivered automatically after Stripe, PayPal or NOWPayments confirms the payment. If delivery fails, contact staff with your payment/order ID so it can be reviewed.

Because credits and digital services can be delivered immediately, refunds are not guaranteed. Staff may review genuine duplicate payments, failed delivery, incorrect package issues or other exceptional cases.

Unauthorized chargebacks, payment disputes or refund abuse may result in account restrictions while the issue is reviewed.

When contacting staff about a payment, provide your account username, payment provider, order/session ID, amount and approximate payment time. Never share card details or passwords.

Staff reviews payment provider events, website credit logs and account history before making a decision. If a genuine processing error is confirmed, staff may correct credits, resend delivery or apply another fair solution.

Payment disputes, refunds, reversals and chargebacks may temporarily restrict related accounts while the case is checked. This protects the server economy and prevents rewarded digital services from being abused.

Please contact staff first if credits are delayed or the wrong account was used. Most delivery problems can be investigated faster through support than through an external dispute process.

Examples include duplicate payments, confirmed payment capture with no website credit delivery, incorrect package selection reported immediately, or a payment provider delay that left the order in an unclear state.

Credits or digital services that were already delivered and used in the account panel are normally final. This includes spent credits, completed character services and rewards already granted to a game account.

Stripe, PayPal and NOWPayments events are logged so staff can match a payment to the website account, review delivery status and verify whether a refund, reversal, dispute, chargeback or crypto confirmation issue was created later.